Privacy Policy

Last updated: January 2026

Kabooly Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (kabooly.com) and CRM software (crm.kabooly.com).

Who We Are

Kabooly Ltd is a company registered in England and Wales (Company Number: 15653819). Our registered address is 23 Carisbrooke House, Seven Kings Way, Kingston Upon Thames, KT2 5BS, United Kingdom.

For data protection purposes, we are the data controller for personal data collected through our website and marketing activities. For data stored within our CRM software by our customers, we act as a data processor.

What Data We Collect

Website Visitors

When you visit our website, we may collect:

  • Information you provide through contact forms (name, email, company, message)
  • Technical data including IP address, browser type, and pages visited
  • Cookies and similar tracking technologies (see Cookie Policy below)

CRM Users

When you create a Kabooly CRM account, we collect:

  • Account information (name, email address, company name)
  • Billing information (company name, address for invoicing)
  • Usage data to improve our service

Customer Data

When you use Kabooly CRM, you may store personal data about your customers. We process this data only on your behalf as a data processor. You remain the data controller for your customer data and are responsible for ensuring you have appropriate consent and legal basis for processing it.

How We Use Your Data

Lawful Basis for Processing

We process personal data under the following legal bases:

  • Contract: To provide our CRM service to paying customers
  • Legitimate Interest: To respond to enquiries, improve our service, and send relevant communications
  • Consent: For marketing communications where consent is required
  • Legal Obligation: To comply with applicable laws and regulations

Specifically, we use your data to:

  • Provide and maintain our CRM service
  • Respond to your enquiries and support requests
  • Process payments and manage subscriptions
  • Send service updates and important notices
  • Improve our website and software
  • Send marketing communications (with your consent)

Data Storage and Security

Your data is stored securely in European data centres (Ireland). We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption in transit (HTTPS/TLS) and at rest
  • Security updates applied promptly as recommended by our infrastructure providers
  • Access controls and authentication

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

  • Active accounts: Data retained while your account is active
  • Cancelled accounts: Account data deleted within 30 days
  • Enquiry data: Retained for up to 3 years unless you become a customer
  • Financial records: Retained for 7 years as required by law

Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Request limited processing of your data
  • Portability: Request transfer of your data to another provider
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at privacy@kabooly.com. We will respond within one month.

Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers: Who help us operate our business (hosting, email delivery, analytics on our marketing website)
  • Legal requirements: When required by law or to protect our rights

All service providers are bound by data protection agreements and process data only on our instructions.

International Transfers

Your data is primarily stored in the EU (Ireland). Where data is transferred outside the UK/EU (for example, to service providers like Google Analytics), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Cookie Policy

Our website uses cookies to:

  • Essential cookies: Required for the website to function
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Track the effectiveness of our advertising (with consent)

You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Email: hello@kabooly.com
Address: Kabooly Ltd, 23 Carisbrooke House, Seven Kings Way, Kingston Upon Thames, KT2 5BS, United Kingdom

Complaints

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113