CRM for freelancers

CRM for Freelancers: Run Your Freelance Business Smarter

Simple client management that helps you win more work and deliver better service.

CRM

From £100 a month

30-day free trial. No per-seat charges.

  • Contact management with notes and history
  • Deal pipeline with your own stages
  • Email campaigns and marketing lists
  • Online booking and embeddable forms
  • Workflow automations
  • Lead attribution

The challenges you face

What tends to get in the way for freelancers.

  • Juggling multiple clients and projects
  • Finding new clients while delivering current work
  • Keeping track of communications across email and messaging
  • Following up on proposals and quotes
  • Remembering client preferences and history
  • Managing your time between billable work and admin

How Kabooly helps

What changes once your enquiries and clients live in the CRM.

  • All clients and prospects in one organised place
  • Deal pipeline tracks proposals to projects
  • Notes and history for every client interaction
  • Quick email templates for common responses
  • Lead attribution shows where clients find you
  • Simple enough to use without eating into billable time

How a freelance business runs in Kabooly

Not a feature list. This is the setup most freelancers end up with.

  • Pipeline stages that match a freelance month

    Stages are yours to define. Most freelancers land on Enquiry, Call Booked, Proposal Sent, Won, Lost, and Delivered. The deals report turns the vague feeling that things are quiet into an actual number you can act on three weeks earlier.

  • Every past client in one place, not five inboxes

    Contacts carry tags and custom fields, so you can tag clients by service, sector and how they found you, and pull a list of everyone you worked with last year without digging through old email threads.

  • One enquiry form instead of six inboxes

    Build the form, embed it on your site and link it from your profiles. Submissions create contacts and can start an automation, so work enquiries stop arriving in three different apps and getting answered in none of them.

  • Intro calls booked around your deep work

    Set up a booking type for an intro call, restrict availability to the afternoons you are willing to lose, and publish the booking widget. Kabooly sends the reminder email before the call automatically.

  • Knowing where the good work comes from

    UTM parameters are captured on form submissions, and the tracking and attribution reports show what actually produced enquiries. Most freelancers discover the effort they enjoy least is not the effort that pays.

  • A quiet month you can do something about

    Marketing lists, email templates and campaigns are built in, so the note to past clients about availability next month goes out properly, from your own sending domain, with unsubscribe handled.

Three automations worth building in your first week

Each of these is a trigger, an optional wait, and an action. Nothing to code.

  1. The enquiry that gets a reply mid project

    When a form is submitted, send an email covering your usual lead time, roughly how you price, and a link to book a call, and create a task to follow up. Head down on a deadline is exactly when enquiries go stale.

  2. The proposal that went quiet

    When a deal moves to your Proposal Sent stage, wait four days, then send a short, unembarrassed nudge. Freelancers lose more work to their own reluctance to chase than to price.

  3. The client who has not been back

    When a deal is marked lost, wait three months, then send a brief email. Budgets get refused in March and approved in June, and nobody tells you when that happens.

Features

Key features for freelancers

See every feature in detail

  • Contact Management

    Keep all your customer information in one place, accessible to your whole team.

  • Deal Pipeline

    Track every opportunity from first contact to closed deal with visual pipelines.

  • Email Campaigns

    Create and send professional email campaigns to your contacts and marketing lists.

  • Workflow Automations

    Automate repetitive tasks with visual, trigger-based workflows.

  • Booking System

    Let clients book appointments directly with you, synced to your calendar.

  • Lead Attribution

    Understand exactly where your leads come from and which marketing channels work.

Pricing

Simple pricing for freelancers

Compare the plans line by line

  • CRM Professional

    For growing businesses that need more capacity.

    £200 a month

    • 7,000 contacts
    • 10 team members
    • 10 marketing lists
    • 20 email templates
    • 20 active deals
    • 10 forms
    • 10 automations
    • 10,000 emails per month
    • Everything in Starter
    • Priority support
  • CRM Enterprise

    For larger teams with high-volume needs.

    £500 a month

    • 30,000 contacts
    • Unlimited team members
    • Unlimited marketing lists
    • Unlimited email templates
    • Unlimited active deals
    • Unlimited forms
    • Unlimited automations
    • 100,000 emails per month
    • Everything in Professional
    • Priority support
Start your 30-day free trial

Every account starts with a free trial and moves up a plan as you reach its limits.

Further reading

Go deeper

Our longer guide covers what to look for, what to avoid, and how to choose without getting pulled into features built for enterprise sales teams: CRM for Freelancers: A Practical Guide.

The bundle

Also for freelancers

Get the website, Marketing and the CRM together for £100 a month.

  • Managed Website Service

    A professional website, built, hosted and looked after for you, with business email.

    • Fully managed, so you never touch the technical side
    • Designed around your business
    • Your own domain

    £50 a month

  • Marketing

    Adverts for Facebook, Instagram and Nextdoor, written and designed around your business.

    • Advert text in your tone of voice
    • Images sized for Instagram, Facebook and Nextdoor
    • Your logo and brand colours picked up from your website

    £40 a month

  • All three

    £100 a month

    The CRM plus the other two, for one monthly price.

    Get the bundle

Questions from freelancers

Can I track proposals and projects in one place?

Yes, use the deal pipeline to track opportunities from initial enquiry through proposal to active project. See at a glance what needs attention and what's in progress.

How do I manage multiple clients at once?

Each client has their own record with full history, notes, and communication. Filter and search to find what you need quickly, even when juggling many projects.

Can I see where my best clients come from?

Lead attribution tracks how clients find you. Know whether they came from your website, LinkedIn, referrals, or other channels, so you can focus on what works.

How do other freelancers use Kabooly?

Freelancers typically use Kabooly to track leads and proposals, store client details and project notes, follow up on quotes, and stay organised across multiple clients.

Is it quick to use between billable work?

Kabooly is designed to be simple. Most freelancers are comfortable with the basics within an hour. It saves time rather than creating more admin.

Can clients book time with me directly?

Yes, share your booking link for discovery calls or project meetings. Set your availability and let clients schedule without the back-and-forth of emails.

How do I remember details about each client?

Add notes to client records after every interaction. Store preferences, project history, and important details. Everything is searchable and accessible.

Can I send professional emails to past clients?

Create email templates for common communications, or build marketing lists to reach out to past clients about new services or availability.

CRM for freelancers, from £100 a month

Or get the website, Marketing and the CRM together for £100 a month.