Data Deletion

If a business holds your details

If your details are in Kabooly CRM because a business keeps them there, for example after you filled in its form, booked with it or answered one of its Facebook lead ads, ask that business to delete them. It controls that data. If you cannot reach it, email privacy@kabooly.com and we will help.

Deleting data yourself

• A contact: an admin can open the contact and delete it, or delete many at once from the contacts list. The contact is deleted for good, with their deals, bookings and the events for them in connected calendars, files, form answers and history. Only three things are kept: if they had unsubscribed, bounced or marked an email as spam, their email address, the reason and the date, so they are not emailed again; their place in campaign figures, with nothing that identifies them; and a record that a contact was deleted, when and by whom, without their name or email.
• A Facebook Page: disconnect it under Integrations → Facebook Lead Ads. Its stored access is deleted and no new leads arrive. Leads already imported stay as contacts until they are deleted.
• A calendar: disconnect it under Integrations → Calendar Sync. Its stored access is deleted straight away. Events already added to your calendar stay there for you to remove.

Asking us to delete data

Email privacy@kabooly.com from the email address on your account, with the subject "Data deletion request". Say whether you want the whole account deleted, or particular contacts erased if you cannot delete them yourself. We delete it within one month and tell you when it is done.

When an account is cancelled

After a subscription ends, the account's data is kept for 90 days in case the business comes back. A week before then, the account's admins get an email from Kabooly with the date it will be deleted, and it is deleted from that date.

What deleting an account removes

• the account's details and settings
• its contacts and everything recorded about them, including leads from Facebook, their consent history and every unsubscribe record
• its files and images
• its calendar and Facebook connections
• its email sending domain (the DNS records you added stay with your domain provider, for you to remove)
• the logins of its team, unless they belong to another Kabooly CRM account

We keep billing records for 7 years, for our accounts. Deleted data can stay in our backups for up to five weeks, until they are replaced. Emails already sent stay in the inboxes they went to, though images in them no longer load.

Contact us

Email privacy@kabooly.com, or write to Kabooly Ltd, 23 Carisbrooke House, Seven Kings Way, Kingston Upon Thames, KT2 5BS, United Kingdom.